Read the complete articleOperational Reliability in Healthcare AI
Reliable work depends on context, checkpoints, recovery, and a maintained operating map, not model intelligence alone.
Read articleWhy ConverGen
Helping define how organizations
manage AI that works.
Healthcare already knows how to make work safe and accountable for people: roles, supervision, credentials, records, and learning. ConverGen brings that discipline to Digital Labor. We wrote it down in public, we use it ourselves, and we are implementing it with healthcare organizations.
Founder & CEO
Fabio Thiers
MD, PhD, MBA
Physician-scientist and healthcare-technology entrepreneur. His training includes Harvard–MIT HST and MIT Sloan.
Fabio founded ViS Research, a clinical-trial workflow automation company acquired by IMS Health, now IQVIA. He led FDA-regulated clinical AI validation at Mass General Brigham, chaired the AI task force of the ANSI National Accreditation Board, and is technical lead on an ARPA-H program for AI agents in clinical care. His work spans healthcare workflow automation, operations research, and AI standards and assurance.
At ConverGen, he works with an engineering team to turn that experience into operating infrastructure that organizations can use and manage.
Start a conversationDefining the field
A vocabulary for
a new kind of work.
When AI starts doing accountable work, organizations need words for what they are managing. Through the Live Articles, ConverGen introduced the terms and the management architecture this field needs, and the articles show their sources and limits.
Each term below links to the article that defines it.
- Digital Worker
The bounded, role-bearing unit through which AI performs defined work under organizational authority.
Defined in From Tools to Digital Workers - Digital Labor
The work Digital Workers perform, with a defined purpose, scope, supervision, evidence, and lifecycle.
Defined in From Tools to Digital Workers - Digital Operations
The management discipline for designing, supervising, measuring, and improving Digital Labor.
Defined in The Digital Operations System - DOpS
The Digital Operations System: the infrastructure that applies that discipline consistently.
Defined in The Digital Operations System - Human-Digital Organization
An organization in which people and Digital Workers contribute to accountable work through managed roles.
Defined in The Human-Digital Organization - Operating map
A machine-usable statement of how a unit of work should progress, with checkpoints and recovery paths.
Defined in Operational Reliability in Healthcare AI - Managed Autonomy
Evidence-based expansion, narrowing, pause, or revocation of authority, task by task.
Defined in Managed Autonomy and Operational Trust - Organizational sovereignty
Effective authority over the operating system of your Digital Labor, while outside capability stays usable beneath it.
Defined in Creation and Control of a Digital Workforce
Where we are
Building it.
Using it. Implementing it.
ConverGen uses Digital Workers in its own operations and is implementing the approach with healthcare organizations.
Operational outcomes have not yet been established. The examples on this website explain the operating design; they are not client results or guarantees of performance.
Technology & methods
An operating foundation
that belongs in the organization.
DOpS connects reusable know-how to local context, then maintains the worker’s responsibility, authority, evidence, and memory.
Selected methods are patent pending through U.S. provisional applications. No issued patent or external validation is implied. Proprietary Operating Map content is separate from the methods in those filings.
Live Articles
The architecture. The evidence.
The open questions.
Full public editions of our research and analysis, including the original figures, references, and publication disclosures. The articles support the approach; they are not claims of measured product outcomes.
10 public editions
Read the complete article
Read the complete articleFrom Tools to Digital Workers
What makes a Digital Worker different from a tool or an agent, and why its identity, knowledge, and operating history matter.
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Read the complete articleThe Human-Digital Organization
How people and Digital Workers share work, with deliberate supervision, clear authority, and learning that stays with the organization.
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Read the complete articleBuilding Digital Workers as Managed Assets
A repeatable path from an operating need to a Digital Worker that can be supervised, evaluated, improved, and retired.
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Read the complete articleThe Digital Operations System
The infrastructure connecting worker creation, local knowledge, access, supervision, evidence, and continuous improvement.
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Read the complete articleOrganizational Context as Infrastructure
How policies, contracts, case information, and supervisory expectations become usable, governed knowledge for the work.
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Read the complete articleManaged Autonomy & Operational Trust
Why authority is granted task by task, based on local evidence, and remains subject to human control and withdrawal.
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Read the complete articleDigital Operations Turns Work into Memory
How reviewed experience becomes retained knowledge that changes future work, rather than simply adding more logs.
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Read the complete articleCreation and Control of a Digital Workforce
What organizations should retain when they use external AI capability, and how an embedded Advisor can reduce the work of getting started.
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Read the complete articleInsurable Digital Labor
An examination of the operating evidence needed to make AI-mediated work describable for risk management and underwriting.
Read articleNo articles match. Try a different term or select All.
Company-authored Live Articles. These public editions have not undergone external peer review. Each PDF includes its own sources, competing-interest disclosures, and edition information.
Start with the work that matters.
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