Your digital workforce
How you create digital workers, how they behave, how autonomy is governed, what unit economics look like, and how to start with a bounded pilot.
The same experience as hiring
Describe your organization. Define the role. Explain what you want. Set credentials and access. The Builder does the rest.
Like a well-trained team member
- Reports to a named supervisor you assign
- Works through the same interfaces your staff use: email, portals, EHR
- Asks when unsure; escalates on exception
- Holds institutional memory inside your boundary, without leaking it
Organizations control autonomy
Not every activity needs the same independence. Some require direct supervision; some support shared execution; some may operate within bounded autonomy. You decide how authority is delegated, and how it evolves.
You retain ownership of your environment, policies, workflows, knowledge, and digital workforce. Control remains local.
A digital worker does the work of an administrative FTE, at a fraction of the cost
Compute, telephony, monitoring, platform. 24/7 availability, no PTO, no attrition. Coachable, not re-engineered.
Salary, benefits, payroll taxes, space, software seats, management overhead, training, and attrition cost.
One supervisor oversees many workers. Throughput scales with headcount; cost-per-action falls with volume. Payback typically inside one quarter.
Each correction and SOP teaches your workers your operational context. That learning compounds into proprietary capability, an asset that stays inside your organization rather than accruing to a vendor.
Run cost is illustrative for an administrative role at typical clinic-network volumes; fully-loaded FTE cost reflects salary, benefits, overhead, and attrition for U.S. mid-market provider organizations. Ten administrative digital workers return roughly $0.5M to $0.8M per year, before any risk-mitigation or experience benefit.
Benchmarks: AMA · CMS · HFMA · MGMA revenue-cycle data · ECRI · Joint Commission · public provider filings.
A bounded pilot: one role, one site, 8 to 12 weeks
One role, one supervisor, one site
Defined Dynamic Insurability Score thresholds from day one.
8 to 12 weeks
Joint read-out with your broker and carriers at close.
A working digital employee
Plus a full evidence trail and a baseline DIS you own.
An endorsement conversation
Grounded in real operational evidence, not a questionnaire.