Technology / DOpS
The operating layer that makes it practical.
The Digital Operations System (DOpS) brings worker creation, everyday management, and the underlying controls together. The Digital Operations Advisor helps your team use that structure through ordinary working conversations.
Three modules. One connected system.
DOpS is designed to run on your premises or in your own cloud tenancy, so sensitive operating data, local knowledge, and reviewed learning can stay in-house. Your organization controls worker access, authority, and any data shared with approved external models or services.
Explore in-house control and ownership
The modules can be deployed separately or together. Existing tools and agents remain useful components, rather than products you need to replace.
The deployment is fitted to your existing systems, approved model services, and access requirements.
Digital Operations Advisor
You know your operation. The AI knows what to ask.
The Digital Operations Advisor draws on the ConverGen Brain’s maintained healthcare-process knowledge, Operating Maps, and control requirements. It asks questions specific to your workflow, identifies gaps and risks in your choices, and helps turn the answers into a worker your team can manage.
Process knowledge
Relevant Tasks, required evidence, handoffs, and exception paths.
Risk-aware questions
What changes when a worker can send, submit, update, or close a case.
Access requirements
The systems, dedicated credentials, and permissions the role will need.
A usable worker design
Local context, operating instructions, controls, and tests for your review.
Operational knowledge becomes creation capability.
Your team does not have to know every requirement in advance or write code. The Advisor brings the questions and prepares the design; you supply local knowledge and make the decisions.
AI Management System (AIMS)
Build the foundation. Keep it current with AI.
The Digital Operations Advisor helps build and maintain your AIMS. It asks the right questions, finds gaps, suggests controls, creates and manages documentation, and organizes the evidence needed for audits.
Understand your organization
Capture the work, existing policies, responsible people, and sources that should govern each role.
Find gaps and propose improvements
Identify missing context, conflicting rules, control gaps, and evidence that needs an owner.
Create and maintain documentation
Draft policies and procedures, organize risk and control records, and keep approved versions connected.
Support audits and follow-through
Map evidence to requirements, prepare review materials, and track corrective actions to resolution.
From policy to everyday practice
Set the policies once. Apply them across the workforce.
Each Digital Worker automatically inherits the approved policies and controls that apply to its role.
- Your AIMSApproved policies and local requirements
- DOpSPermissions, checks, escalation, and evidence requirements
- Each Digital WorkerApplicable rules, carried into the work it is authorized to perform
Supervisors review exceptions and approve changes. The resulting record connects the policy, the control, and the work performed.
A faster path to conformity.
Start with mapped controls, prepared documentation, and connected evidence for ISO/IEC 42001, ISO/IEC 27001, ISO/IEC 27701, and HIPAA. AI-supported gap resolution helps your team move toward conformity without building the management foundation from scratch.
Your organization approves the policies and closes the remaining gaps. Conformity and compliance depend on the implemented scope, controls, and operating evidence.
Create, supervise, and improve.
The Digital Worker Creator & Manager maintains each worker as a persistent organizational role. Identity, context, memory, and operating history remain connected as Tasks, tools, or models change. Supervisors review progress, exceptions, approvals, and outcomes through the management interface and familiar communication channels.
Approved coaching can update local procedures and future work. Changes in authority follow local evidence; they can also be narrowed or stopped.
How authority is managedDefine
Purpose, knowledge, and responsibilities.
Supervise
Progress, decisions, and exceptions.
Improve
Reviewed changes and retained learning.
Embedded Knowledge
Load the know-how. Teach your way of working.
Your Digital Worker does not start from a blank prompt. As you describe the work, the Creator selects and loads relevant Task knowledge and Operating Maps, including Steps, Skills, Tool use, and Controls. Your team supplies what is different in your organization.
Provided by ConverGen
Reusable knowledge of how a Task should progress, the capabilities it needs, and the checks that keep it on course.
Made specific by your team
Your procedures, sources, exceptions, and approval rules become a local variant, with the standard map preserved.
Retained by your organization
Approved variations and reviewed lessons become institutional memory that relevant Digital Workers can reuse.
Add documentation preparation to our referral worker.
The embedded map covers collection, completeness, and review. Which checklist governs here? Will the worker only read records and prepare a packet, or also send it? Those choices determine the credentials, permissions, and approval checks we need.
The Task definition is loaded for your team to review and localize.
Prepare referral documentation
| Steps | Retrieve the required records, check completeness, and assemble the packet. |
|---|---|
| Skills | Document retrieval, checklist comparison, and summary preparation. |
| Tool use | Approved EHR and document sources. |
| Controls | Patient matching, source checks, gap escalation, and approval before sending. |
The standard map remains available as the reference.
Knowledge can be loaded quickly. The Creator also identifies the Skills, connections, and local tests needed to put that knowledge to work. New responsibilities can be added to the same Digital Worker as the organization’s needs change.
Why the local variant mattersExplore examples from the embedded knowledge foundation
Referral status tracking+
Maintain the current queue, deadlines, prior attempts, and the next responsible person.
Local requirements: Authoritative queue and record sources; local completion and escalation rules.
Documentation preparation+
Gather required information, check completeness, and prepare a reviewable packet.
Local requirements: Applicable documentation requirements; approved records; a reviewer for unresolved gaps.
Exception briefing+
Summarize what happened, what remains uncertain, and the decision needed from a person.
Local requirements: Source evidence, permitted scope, escalation thresholds, and a named supervisor.
Approved communication support+
Prepare a message or coordinate a permitted communication step within the approved workflow.
Local requirements: Templates, recipients, channel permissions, and the required approval before sending.
Agentmatics
Track the work. Understand the exposure.
Agentmatics is the operational telemetry inside DOpS. It tracks Digital Worker activity against each persistent role, its authorized scope, the controls in force, and its operating history. The result is a continuing account of the work, not just a log of tool calls.
How much work?
Worker activity, consequential actions, communications, and data access provide a measure of exposure.
Were controls operating?
Identity, permissions, approvals, monitoring, and version records show which safeguards were in effect.
What actually happened?
Outcomes, overrides, escalations, near misses, and corrections make behavior and incidents reviewable.
DOpS links these signals to shared models, tools, policies, and supervisors, helping identify where one failure could affect several workers. Evidence supports scope changes, incident review, and insurer-readable reporting.
Familiar systems. Defined access.
Digital Workers use supported integrations and, where validated, the same software screens your staff use, with dedicated credentials and permissions matched to their work.
Your operations team leads the work. ConverGen helps coordinate the technical setup with the people responsible for your environment, security, and access.
See the system with a real operating question.
A focused demonstration can show how the current product supports your intended work, including the boundaries that matter for deployment.
Request a demonstration