Digital Operations
A familiar way to manage powerful AI.
Digital Operations is our approach to building Human-Digital Organizations: a shared framework for defining, supervising, and improving work performed by people and Digital Workers.
Manage digital work through familiar practices.
Define the work, provide the right knowledge and access, name a supervisor, and review results. Your team directs and coaches Digital Workers through ordinary conversation. The Digital Operations Advisor helps turn that operating knowledge into explicit requirements, documentation, and proposed changes.
The same framework supports one worker or a portfolio across teams and workflows. Shared records, controls, and review processes make additional workers easier to manage without starting a separate operating structure for each agent. Accountable people retain authority over the work.
See the Digital Operations System (DOpS)Define
Purpose, knowledge, and responsibilities.
Supervise
Progress, decisions, and exceptions.
Improve
Reviewed changes and retained learning.
Organizational ownership
Keep sensitive data and learning in-house.
Your local procedures, contractual exceptions, supervisory decisions, and accumulated lessons are part of how your organization works. DOpS lets you retain that knowledge and the work’s operating record within an environment you control.
- You define the worker.
- Your organization sets the role, authoritative knowledge, permissions, and supervision. It can change responsibilities, narrow authority, or stop the work.
- You control the data.
- Your policies determine what each worker can access, what stays local, what approved external services may receive, and how records and lessons are retained.
- You decide where work runs.
- DOpS runs on your premises or in your own cloud tenancy. Sensitive steps can use models on infrastructure you control; other approved tasks can use external services.
Models and tools can change. Your organization retains its role definitions, local context, evidence, and reviewed learning.
Read Creation and Control of a Digital WorkforceWhat could your team do with more capacity?
Start with the work you want to improve. We will help you identify a useful next step.