Reliability September 2026
Operational Reliability in Healthcare AI
Reliable work depends on context, checkpoints, recovery, and a maintained operating map, not model intelligence alone.
Read the articleWhy ConverGen
Building the discipline. Making it usable.
ConverGen brings healthcare operations, systems thinking, and AI engineering together to help organizations work effectively with Digital Workers.
Our focus is the organization.
We are developing Digital Operations as the discipline for creating, supervising, measuring, and improving work shared by people and Digital Workers. DOpS puts that discipline into a management system an organization can use.
The published ideas, embedded operating knowledge, human-led Advisory, and embedded Digital Operations Advisor are connected parts of that work. Our aim is to leave organizations more capable, with the knowledge and control to keep improving.
People
Judgment, relationships,
and direction.
Digital Workers
Persistent roles,
bounded execution.
Shared accountable work
Human-led · digital-led · shared
Working through your existing tools and systems.
Work evidence
Sources and actions
Reviewed lessons
Human-approved
Institutional memory
Reused in future work
The technology can change. Your knowledge and control remain.
Founder & CEO
Fabio Thiers
MD · PhD · MBA
Fabio is a physician-scientist and healthcare-technology entrepreneur whose career spans more than two decades of automation, operations research, and healthcare workflow optimization. His training includes Harvard–MIT HST and MIT Sloan.
His work connects research, operating systems, and assurance: NIH-funded research at HMS; operations and health-economics research at FDA, MIT, and NBER; clinical AI design and evaluation work with MGB and UMich; AI strategy leadership at ANSI/ANAB, and expert technical advisory work for ARPA-H.
He founded ViS Research, a clinical-trial workflow automation company acquired by IMS Health, now IQVIA. More recently, he founded Ponto Care, which was a pioneer in AI-powered remote medical exam delivery systems.
At ConverGen AI, he works with an experienced engineering team to turn that perspective into practical and scalable Digital Operations infrastructure.
Connect on LinkedInThe public body of work
Explore the reasoning. Inspect the sources.
The Live Articles develop the concepts behind Digital Workers, the Human-Digital Organization, and Digital Operations. Every public edition is available in full, with its figures, references, and publication disclosures.
Browse all Live ArticlesKnowledge you can work with.
The articles are the public entry point. Clients can go further through the ConverGen Brain, the Digital Operations Advisor, guided Pathways, and Lawrence.DW support, connecting the ideas to the work of their own organization.
The Advisor and your client experienceContribute to the discipline.
We welcome conversations with healthcare leaders, experienced engineers, and domain contributors who want to make Digital Operations practical.
Talk with ConverGenWhat could your team do with more capacity?
Start with the work you want to improve. We will help you identify a useful next step.